About 142 – “Call center” of the Ministry of Labour and Social Protection of Population
142 – “Call center” of the Ministry of Labour and Social Protection of Population of the Republic of Azerbaijan serves the purpose of responding promptly to appeals of citizens characterized as information, survey and complaint in connection with the issues relating to the responsibilities of the ministry, including the social security, determination of disability and medical and social rehabilitation, provision of employment, observance of labour legislation in the workplaces, the use of electronic services in these areas.
142 - "Call Center" is at the service of citizens in live mode, on weekdays from 9.00 to 18.00. The activity of 142 - "Call Center" of the ministry has been established according to modern requirements, over the past one year. Relevant work has been done in order to improve the technical infrastructure of the system of acceptance, auto-registration of appeals and prompt response by directing relevance.
A person who calls 142 number is reported to choose button:
1 - on social security issues
2 - on determination of of disability and rehabilitation issues
3 - on employment issues
4 - on labour legislation issues
5 - to get an explanation related to the use of electronic services of the MLSPP
automatically, by the operator. After entering the corresponding number, the connection with responsible employee of the ministry on the relevant issue is immediately establised.
The phone number included in each appeal, the process of responding to the appeal is recorded automatically. Thus, the opportunity arises for consideration of responding the appeal of this or any other person once again, in accordance with the requirements of legislation, as well as the establishment of feedback in appropriate cases.
The software of “Call center” was integrated into nformation resources of separate institutions. Thus, data from information resources of the relevant authorities is used for checking the accuracy of personal information submitted by any person in connection with this or other issue and a detailed examination of the issue raised by him (her).
The quality of the work of responding to appeals of citizens is controlled regularly by the leadership of the MLSPP through the software installed on the monitors in 142 "Call center".